Some students are receiving assignment feedback from Moodle that was intended for someone else. We are aware of this and have an open case with Moodle technical support. We will update this post as soon as we hear from Moodle. We apologize for the inconvenience.
- If you are a student who gets an assignment response intended for someone else, please notify your grader.
- Grader: please let me know about which of your students get assignment comments or feedback that was meant for another student. I'll let MoodleRooms know which student you meant to get the feedback and which student(s) actually got the feedback. This should help MR troubleshoot the issue.
UPDATE FROM MOODLE
Subject: ... receiving other students' assignment notifications
The following is an update on your support case:
Thank you for your continued help, Tom. We're actively investigating this issue, to try and see if we can replicate it in our internal testing environments. As I have more information to share after testing, we'll be in touch with you. On the other hand, if you receive more details from your users that might help us determine the root cause of this issue, please send those along.
Thanks again for your help, and for your patience with this matter.
Tom - Per your request, I'm posting my recent experience here.
Earlier today, I uploaded my feasibility worksheet and charter for my final project. I added a comment informing you that this recent upload is my second attempt. Within minutes, I started receiving emails from people--some were colleagues and others were people who I've never met--who told me they received the following emails. The comment I left for you is included in the body of the email these people received. If you or someone needs to contact me for more information, please email me at firstname.lastname@example.org.
Tom - attached is my charter and workbook for my second attempt.
I recieved this message from Kristopher Browning:
For the last week
or so I’ve been receiving emails from students in replies to comments or
submissions to assignments. Most of the emails are addressed to “Kevin”. Could
you look into this and assist in figuring out a way for me to stop receiving
these emails? I emailed Tom last week, but I haven’t heard anything from him
and I’m still getting the emails. Thanks in advance for your help.
Business Process Consultant
Division of Administration
Florida Department of Agriculture and Consumer Services
Moodlerooms has made this an "all hands on deck" issue. They have temporarily turned off all assignment comments. They will be conducting tests using an inactive course on our site. Hopefully their test comments will not be sent to everyone, but since the cause is currently unknown you may get a few of their test messages.
MoodleRooms has identified the cause of the issue, which is a bug in release 2.8 of Moodle. Here is MoodleRooms response to our support ticket:
Next Action:The status of the Known Issue associated with your issue has been updated to Pending Release to show that we have confirmed this is a bug that is planned to be fixed in a future release, but that release is not yet available. Please refer to the solution in this case and the related known issue article for details. It may take up to 14 business days from the date when the issue was targeted to publish the article.
Sorry, perhaps I wasn't clear. The bug wasn't known until MoodleRooms discovered it while trouble shooting our tech support ticket. I was disappointed that they treated The Pyzdek Institute as a low-level priority for a week. It was only when other providers also complained that it was raised to a top priority.
In any event, MoodleRooms did disable the assignment messaging feature, which protects everyone's privacy. Hopefully Moodle will get this fixed sooner than their 2-week estimate.